intelligent, economic, ductile
BOT, WHEN QUESTIONS FIND A SMART ANSWER
Companies information assets go on growing, creating problems to collaborators that have to log in daily. Also clients, when interacting with the organization front-end, often have difficulty in finding answers for their requests, not to mention the time to wait when phoning a call center or sending an e-mail.
The answer to these problems is adopting platforms that use artificial intelligence, able to understand questions and answers expressed in a natural language and to answer companies’ datasets automatically. We are obviously talking about Bots, that can be the privileged access point for those clients who need for information, or a tool able to unload human resources from repetitive and low added value activities.
On the other hand, why not to enjoy while in office the same use experiences we have at home during free time? Digital assistants are a comfortable reality and help users unravel a myriad of different situations every day. If well trained and fed with the right datasets, Bots can do the same activities also on company Intranet and contact center, addressing users towards the information they need and becoming more and more efficient in solving problems interaction after interaction.